Shipping policy

Shipping Policy

At allESTORES.com, we strive to provide efficient delivery services at competitive prices. Our couriers are selected based on item weight, package size, and individual shipping costs. Orders are typically dispatched within 1-2 business days after full payment is received.

Order Confirmation and Tracking

Once your order is dispatched, you will receive an email notification with tracking details.

Undeliverable Orders

If your order (or items within it) is undeliverable to your postcode, we will notify you and attempt to find a solution. If we cannot deliver to your address, we will cancel the order and refund you. In most cases, we do not charge your card until delivery is confirmed.

Remote areas shipping (Australia): some large/heavy items may incur additional delivery cost or may not be available to some remote areas. Displayed shipping cost (if applicable) covers delivery to most metro areas. If you're in a remote area, we'll email you the specific delivery charge after your order is placed, if relevant. In such case, we won't process your payment till after we confirm any applicable extra fee with you. 

Shipping Locations

  • Australian Orders: Most orders from our Australian domain are shipped within Australia.
  • International Orders: Orders from our international domain can be shipped to most major regions worldwide. If your country is not on our deliverable list, please contact us to discuss possible delivery options.

Shipping Rates

  • Free Shipping: Available on most products over a certain amount.
  • Flat Shipping Rates: Applied to different categories of items.
  • Bulky/Heavy Items: For remote or regional areas, the displayed shipping rate may not reflect the actual cost. We will verify and confirm any extra costs after your order is placed. You will be notified by email of any additional charges, which will only be applied with your approval. If overcharged, we will adjust the price accordingly and proceed with your order.

Estimated Delivery Times

  • Domestic Orders: Typically delivered within 3-7 business days.
  • International Orders: Typically delivered within 10-20 business days, depending on the destination.

Shipping Delays

While we aim for prompt delivery, unforeseen delays can occur. If your order is delayed, please contact us for assistance.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the courier to resolve the issue and arrange for a replacement or refund.

Customs and Duties

For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information.

Contact Us

For any further questions or assistance, please contact our customer service team using the contact form.